Your privacy at ChatKiu

ChatKiu provides tools for shops on LINE OA. Petagenius, the ChatKiu service provider, determines the purposes for processing shop-operator account information and administering the service.

For customer messages, contacts and bookings, the shop is the controller. ChatKiu processes this information to deliver the service according to the shop’s settings and instructions. This notice does not replace the shop’s own privacy notice.

Account information includes names, email addresses, authentication information and shop membership permissions. Shop information includes services, staff, reply rules and LINE OA settings.

Once a shop connects LINE, the service may receive LINE user IDs, profile information provided by LINE, messages and booking details such as services, times and status, as well as documents uploaded by the shop.

Usage records, message-delivery status and change histories support security and troubleshooting. Do not send passwords, payment-card details or unnecessary sensitive information through chats or documents.

To create and authenticate accounts, connect LINE OA, match reply rules, manage bookings and reminders, allow staff handoff, and operate the service.

Necessary service processing relates to the service agreement. Security and troubleshooting rely on legitimate interests where appropriate; legally required records support legal obligations. Optional analytics cookies require consent.

Cookie acceptance is not consent to a shop’s marketing. Each shop must identify the appropriate legal basis and explain its own customer-data purposes.

Sign-in, registration and password-recovery forms use Cloudflare Turnstile for security checks and protection against automated requests. Cloudflare processes signals such as IP addresses and browser information for these checks.

LINE receives and delivers messages. Google Sheets receives reporting information when a shop enables that integration. Database and file-hosting providers process information needed to operate the service. The live hosting provider and storage location must be confirmed before deployment.

The AI module is not generally available. If enabled in the future, the current question and relevant document excerpts may be sent to the disclosed AI provider, such as Google Gemini. AI activation is separate from cookie consent.

LINE, Google or other providers may process information outside Thailand. Transfer terms and safeguards must reflect the actual providers and configuration.

The default chat-message retention is 90 days; a shop’s settings may provide a different period. The retention job deletes expired messages when the worker operates normally.

Knowledge documents remain until the shop deletes them. Accounts, bookings, usage records and audit histories are kept as needed for the service, troubleshooting and applicable legal obligations. The chat-message period does not apply to every category.

Backups may contain information until their rotation cycle completes. Deleting an item in ChatKiu does not instantly remove it from LINE, Google Sheets or every backup.

Subject to legal conditions, you may request access or a copy, correction, portability, objection, restriction, deletion or withdrawal of consent, and may complain to Thailand’s Personal Data Protection Committee.

Withdrawal does not affect lawful processing already completed. For a shop customer’s information, contact the shop first; we assist within our role and verify identity only as needed. Declining optional analytics does not block service access.

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